CoverAware privacy notice

Short version

CoverAware processes insurance documents so you can understand your policies, track dates, and ask questions. Your documents may include sensitive information, including health, family, children, financial or household data. We use this data only to provide the product, keep it secure, and improve reliability.

Data we process

• Account details such as name, email, language and household profile.
• Uploaded insurance PDFs, images, extracted text and generated policy metadata.
• Policy summaries, renewal/cancellation dates, cover signals and chat questions/answers.
• Operational logs needed for security, debugging, fraud prevention and service reliability.

Why we process it

• To create your Household Cover Map.
• To extract key policy facts, dates and summaries.
• To answer your questions using your uploaded documents.
• To send service emails and reminders when enabled.
• To secure, maintain and improve the service.

Sensitive data and consent

Insurance documents can include sensitive personal data. Health insurance documents may include health-related data. Family policies may include information about children or household members. By uploading documents, you confirm that you are allowed to provide them and you consent to CoverAware processing them for the purposes above.

AI processing

CoverAware uses AI to extract policy metadata, produce plain-language summaries and answer questions. We aim to use providers and settings that do not train models on your documents. We do not sell your policy data. AI answers can be wrong, incomplete or overconfident, so important insurance decisions should be checked against your policy documents, insurer, broker or adviser.

Service providers

Storage, retention and deletion

We keep documents and extracted data while your account is active or until you delete them. Deleting a document should remove the uploaded file, extracted text and linked metadata from active systems. Some limited traces may remain temporarily in backups or security logs. You can request account/data deletion by contacting support.

Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict or receive your personal data, and to object to certain processing. Contact us to exercise those rights.

Contact

For privacy requests, contact: privacy@coveraware.ch